customer service

Spolsky's Eight Steps to Great Customer Service

I've done corporate IT internal customer support as a manager and front-liner (not everyone agrees with thinking of internal users as customers, while it's not a direct analog it's a useful frame-of-mind at times), and most recently front-line technical support for an enterprise product in the Education sector. Joel Spolsky's piece: Seven steps to remarkable customer service totally rings true on a number of levels.

Subscribe to RSS - customer service